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Shipping & Returns

Provides information about

1. in 24-48 hours after your order we will arrange shipping and payment. But if unfortunately your article is out of stock, we will inform you immediately, I hope you will choose other shoes, if you do not respond to our e-mail, your order will not be transported.
2. once the order is shipped, your tracking number will be automatically sent to you and then you can check the status of your article.
3. We provide access to the article and you have EMS it takes about 5-8 days. But if you need an urgent delivery, you must pay an additional fee of 25 dollars, for each order, then you will get your stuff on the 3-4 day.
4. If you want to learn more about transmission of information, please contact us before ordering our Lancel stores.
5. we cannot accept back, but these three cases, we re-the boat shoe for you for free you can also hold the goods:
1. We ship the wrong model for you
2. We ship for you the correct size
3. We offer you boat in the wrong color

Return policy

In our Lancel store your complete satisfaction is our top priority in our long-term, we provide the return and exchange instruction. Prior to that, you want to return, please email to discuss your first questions and contact us. In most cases, we can soLancele technical support questions, you never have to return anything.

Replacement

(From the date of receipt of the product), within 30 days, if you find the products you choose are not satisfied with your own color or anything Elso, it can be returned and replaced with the following conditions. You must be in the original packaging (you pay shipping) returned products. Products must be unused (except tryout). When we receive the returned product intactly, we will replace it by new and shipped to you. Should be replaced by your product, we will send you the shipping charges. Before you send the replacement project, transferred back from our first drug supply shipping costs for replacement items. As soon as payment is complete, we will replace the item on your part.

Refund

We will be happy to return or Exchange any merchandise, such as with the original packaging of the product within 30 days of the purchase date received received, please note the Lancel boutique is not responsible for return shipping costs, if you find that a product quality issues (human factors or non-resistant external damage), it can be returned and replaced. Your products must be returned in the original packaging. When we receive the returned product intactly, we will replace it by a new back to you. We will send to you a replacement product, we will pay the shipping costs. (Note: this is our professional quality control, judgement, as a last resort if quality problems caused by personal factors or not to repair external damage non-seismic product purchase, replacement or free return if human factors or avoidable damage.) Its quality problems. Caused by the

Returns and rebates

Poor quality of our Web site may not give you a full refund questions:
1. the image of the product and that you are not the same.
2. the product is not what Id is.
3. I am not satisfied with this product.
(From the date of receipt of the product), within 7 days, if you ask any of the above reasons for return of goods purchased, you must return the product in the original packaging (you pay shipping). When we receive the returned product intactly,, in addition to shipping, we will deduct a certain amount based on the total amount of your order processing fee, you get a partial refund.

Return and refund

(From the date of receipt of the product), within 7 days if you find products with quality problems, it can be returned and refunded. You must be in the original packaging (you pay shipping) returned products. When we receive the returned product while intactly, we will give your purchased item (not including shipping) a full refund. (Note:)
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